Showing posts with label vbce staff. Show all posts
Showing posts with label vbce staff. Show all posts

Friday, May 29, 2015

Meet your CSR: Q&A with Penny G.

You might recognize Penny from VBCE. Perhaps you've had the pleasure of having her serve you right before you took off for one of your eagerly anticipated vacations. Or maybe she provided you advice on how to help you save more money for your business. What you may not know are all the tiny details of why Penny is so special to all of her co-workers here at VBCE. 

In this month's post of 'Meet Your CSR' we asked Penny a few questions to help you get to know her better!


  

Tell us a little bit about yourself
My family and I immigrated to Canada in 2005 from Shanghai, China. My first job was working at the city broadcast station in my hometown when I was ten.

What thoughts come to mind when you tell people you work at VBCE?
It is a great company to work at! I literally work with my friends and mentors every day. We care for each other and we care for our customers too. 
 
What is your dream destination for a vacation?
At the moment, it would be Iceland.


What extra-curricular activities do you participate in?
I used to tutor mandarin during my spare time.  
 

Favorite song you would listen to on your dream vacation
"Amazing" by Sara Gazarek
 


If you could take one person on a dream vacation with you, who would it be?
It would be my mum.

Tell us about a stand out customer that you have previously serviced
I helped a couple from Singapore who were new to Vancouver and Canada. They were really anxious when they came to exchange for the first time because they are not sure how everything worked. After I explained to them about our rates and services, they were happy to know that we could meet their foreign exchange needs when they are away from home. I am glad we are able to help new immigrants like them to settle down into their new life faster and make them feel welcomed. 

Give us a Forex tip every savvy customer should know
If you have left over foreign currencies from your previous trips and you are not planning to go back to those countries, make sure to convert them back to Canadian or US dollars in a timely fashion. We won't be able to take old notes from our customers once the bills become outmoded.

Something  people do not know about me? 
I was never a workout person until recently I joined a part-time fitness and Yoga program at one of the centers near me. I am enjoying the sweaty workouts and challenges.

 
What is your favorite piece of bullion that you have ever come across
A customer recently sold us a 1oz. silver coin that is from the Republic of Marshall Islands and has a really cute Japanese Hachiko design on it.  
 
 
 



 

Friday, May 8, 2015

Meet your CSR: Q&A with Kathy T.


You might recognize Kathy from VBCE. Perhaps you've had the pleasure of having her serve you right before you took off for one of your eagerly anticipated vacations. Or maybe she provided you advice on how to help you save more money for your business. What you may not know are all the tiny details of why Kathy is so special to all of her co-workers here at VBCE. 

In this month's post of 'Meet Your CSR' we asked Kathy a few questions to help you get to know her better!

 
Tell us a little bit about yourself
I have over 30 years of Banking and Foreign Exchange experience. I am a people person. I consider myself a “Customer Service Specialist.”

What thoughts come to mind when you tell people you work at VBCE?
I am proud to represent a company that shares my enthusiasm for providing exceptional service and great value for my customer’s money. 

What is your dream destination for a vacation?
I am going on vacation to Scotland this summer!  More of Europe is a must! But I do dream of going on a Vancouver Canucks hockey road trip! 
 
What extra-curricular activities do you participate in?
I am a loyal fan and season ticket holder of the Vancouver Canucks!  I love shopping, searching for fun jewelry pieces.
 
Favorite song you would listen to on your dream vacation
I love the song “This Girl Is On Fire” by Alicia Keyes



If you could take one person on a dream vacation with you, who would it be?
I am very lucky to be travelling with my Sister, Daughter and Niece to Scotland.

Tell us about a stand out customer that you have previously serviced
I was helping a lady that was converting US cash to Canadian and she was taking it back to her Bank. She does this monthly. I offered her our Online service and uncovered that she also sends electronic transfers to both her daughters in the US and the UK. She came in to do a simple transaction and I was able to offer her a service that will save her valuable time and money. She was very happy!

Give us a Forex tip every savvy customer should know
We do sell a great deal of exotic currencies. I encourage my customers to take a small amount  to start out with and to bring US dollars with them as they can get a better exchange  rate there. Also, to spend all of the currency there as we buy it back at a lower rate.
Something  people do not know about me?
I am a very creative person. I like to paint and would like to design my own jewelry one day!

 
What is your favorite piece of bullion that you have ever come across
I am a big fan of the Silver Maple leaf coins. I am collecting all of the different themed sets. There is a beautiful Kilo RCM coin in our inventory. Tempting!!





Friday, January 30, 2015

Meet Your CSR: Q&A With Gina W.

 
You might recognize Gina from VBCE. Perhaps you've had the pleasure of having her serve you right before you took off for one of your eagerly anticipated vacations. Or maybe she provided you advice on how to help you save more money for your business. What you may not know are all the tiny details of what makes Gina so special to all of her co-workers here at VBCE.  In this month's post of 'Meet Your CSR' we asked Gina a few questions to help you get to know her better!

 
Tell us a little bit about yourself
I have been in the customer service field for over 20 years and I love meeting new people and helping others.

What thoughts come to mind when you tell people you work at VBCE?
We are dedicated to providing our customers with the best service possible.

 
What is your dream destination for a vacation?
I have always wanted to go on a safari in Africa.

 
Favorite song you would listen to on your dream vacation?
This might sound cheesy but if I was in Africa, "Can You Feel the Love Tonight" from the Lion King comes to mind.

If you could take one person on a dream vacation with you, who would it be?
I would never go anywhere without my husband and my son.

What is the one thing that you can't travel without?
 I must have a good camera with me so that I can take lots of nice pictures to remember the trip by.

Tell us about a stand out customer that you have previously serviced.
I think that all of my customers are stand out people.

 

Give us a Foreign Exchange tip every savvy customer should know.
If you don't use up all of the currency from your trip, try to sell back the notes as soon as you can because it is possible that if you hold on to them for too long they may become outmoded and non-redeemable outside the country of origin.
 

What is your favorite piece of bullion that you have ever come across?
My very first bullion investment purchase, which was an Engelhard 100 oz silver bar.

 

 
Tell us something about yourself that might surprise some people!
I like to play Texas Hold'em poker.

 

If you have a comment for Gina leave one in the box below,
she would love to hear from you!


Tuesday, December 16, 2014

VBCE Daily Foreign Exchange Update for Tuesday, Dec. 16th, 2014



USDCAD spot rate: 1.1630 - 1.1635 (AS AT 8:07AM PST)

RANGES:
Asia:
1.1634
to
1.1673
 
Europe:
1.1635
to
1.1658
 
North America:
1.1607
to
1.1655

Technical Support / Resistance:

S2
S1
R1
R2
1.1400
1.1465
1.1627
1.1667

Key Economic Data Releases:

-Canada manufacturing shipments: -0.6% (exp. -0.4%)
-U.S. building permits: 1.035 million (exp. 1.06 million)
-U.S. housing starts: 1.028 million (exp. 1.04 million)
-U.S. Markit manufacturing index: 53.7 (exp. 55.2)

Key Event Calendar:

DATE
CANADA
U.S.A.
 
 
 
Dec. 17
Wholesale sales
CPI, Fed interest rate decision
Dec. 18
 
Jobless claims, Markit services PMI
Dec. 19
CPI, retail sales
 

Yesterday, USDCAD traded from 1.1549 up to 1.1670, its highest level since July of 2009 on risk aversion flows stemming from another plunge in oil prices and Russian ruble weakness. The Russian central bank announced an interest rate hike from 10.5% up to 17% to try to stem its currency weakness. Over the past year, the USD has gained 120% on the RUB. Overnight RUBUSD reached 80, an all-time high before pulling back to 72. Asian equity markets followed yesterday’s North American markets lower with oil hitting a new low of $53.64. Volatility has been extremely high with USDJPY falling from 118 down to 115.57 after having hit a 7 year high of 121.85 just one week ago. North American markets are erasing yesterday’s losses and oil has bounced taking USDJPY back up to 117.70. USDCAD has fallen from 1.1655 to 1.1607 before bouncing to 1.1630 this morning. Currently, the TSX and the DJIA are up 1.30% and 0.50% respectively. EURCAD is up 0.30% trading between 1.4475 and 1.4644. GBPCAD is up 0.30% trading between 1.8196 and 1.8399. JPYCAD is up 0.30% trading between 0.00989 and 0.01008. Gold is down 0.80% trading between $1,187 and $1,223USD/oz, silver is down 4% trading between $15.54 and $16.65USD/oz, while oil is up 1%, trading between $53.64 and $56.39.

Sources: Reuters, Bloomberg, FXStreet, RBC Capital Markets, Bank of Canada, U.S. Federal Reserve, CNBC, Forexlive

 

Wednesday, December 10, 2014

Pick up Ice Hockey - TSN Radio Vancouver


Thank you TSN Radio Vancouver for inviting a couple of our VBCE staff members for a game of pick up ice hockey at Rogers Arena this past week, we had a lot of fun! #ProudPartners
 
 
Cheers to #ProudPartners!




 

Wednesday, November 26, 2014

VBCE Weekly Market FX Update - November 17-21 2014

November 17-21 2014
 
 
It was very quiet in the currency markets last week until Friday that is, when it received a double shot of adrenaline. The first shot was by ECB President, Mario Draghi, speaking at a banking conference in Frankfurt. Draghi strongly signaled that he and his colleagues were preparing a new round of powerful monetary stimulus to jolt the flagging Eurozone economy. Draghi said the ECB would “do what we must to raise inflation and inflation expectations as fast as possible.” If the bank’s current policies, which include some purchases of corporate bonds, do not end the threat, Mr. Draghi said, “we would step up the pressure and broaden even more the channels through which we intervene, by altering accordingly the size, pace and composition of our purchases.” This speech was reminiscent of a speech Mr. Draghi gave in July 2012, when he said the central bank “is ready to do whatever it takes to preserve the euro. In a nutshell, Draghi and the ECB are ready to rev up QE at its next meeting on December 4th.
 
The second shot of adrenaline came from an unlikely source, the Chinese central bank. It was as if all the central bankers were all in one room and the Chinese jumped up and down yelling it’s my turn, it’s my turn. Yes it is your turn, what kind of monetary Kool-Aid would you like to offer? And the Chinese decided to cut interest rates. This was the first cut in China’s benchmark interest rates in two and a half years, which must mean that things have really deteriorated in China. We say this because the Chinese have resisted cutting rates in the last couple of years in favour of reducing the

required reserve ratio on banks. China’s move along with Draghi’s signal helped spur a rally in globa equity markets, oil, gold, the USD, and the CAD.

 
The US dollar index was able to break above the downward sloping trend line and managed to rally to a four and half-year peak, which we have outlined on the monthly chart. As you can see from the long- term chart, the US dollar index is in a midst of a superb bull market with the path of least resistance continues to be higher. This bull market is showing no signs of slowing so buying the dibs will continue to be the best strategy until it’s not.

 

VBCE Daily Foreign Exchange Update for Wednesday, Nov. 26th, 2014

USDCAD spot rate: 1.1235 - 1.1240 (AS AT 8:28AM PST)

RANGES:
Asia:
1.1250
to
1.1271
 
Europe:
1.1253
to
1.1298
 
North America:
1.1230
to
1.1270

Technical Support / Resistance:

S2
S1
R1
R2
1.1192
1.1230
1.1300
1.1370

Key Economic Data Releases:

-U.S. core personal consumption expenditure price index y/y: 1.6% (prev. 1.5%)
-U.S. durable goods: 0.4% (exp. -0.6%) ex transportation: -0.9% (exp. 0.5%)
-U.S. initial jobless claims: 313k (exp. 288k)
-U.S. Chicago purchasing managers index: 60.8 (exp. 63.0)
-U.S. consumer sentiment index: 88.8 (exp. 90.0)
-U.S. personal income: 0.2% (exp. 0.4%) personal spending: 0.2% (exp. 0.3%)
-U.S. new home sales: 0.458m (exp. 0.472m) % change m/m: 0.7% (prev. 0.4%)
-U.S. pending home sales m/m: -1.1% (exp. 0.5%)

Key Event Calendar:

DATE
CANADA
U.S.A.
 
 
 
Nov. 27
Current account (Q3)
 
Nov. 28
GDP, raw material price index
 
 
 
 

Yesterday, USDCAD traded from 1.1278 up to 1.1316 before falling to 1.1232. The pairing bounced to 1.1260 and held in a 1.1240 – 1.1255 range for the balance of the session. Canadian retail sales were better than expected while the Organization for Economic Cooperation and Development (OECD) mentioned in its annual economic outlook that the Bank of Canada should raise its key rate in May of 2015. For the past several months, the Bank of Canada has downplayed the need to raise rates attributing recent inflation to transitory factors. Overnight, USDCAD traded from 1.1250 up to 1.1298 before falling back to test 1.1230 this morning. This level has held for the 2ND straight day followed by a minor bounce to 1.1240. Currently, the TSX and the DJIA are down 0.25% and 0.08% respectively. EURCAD is unchanged trading between 1.4020 and 1.4088. GBPCAD is up 0.30% trading between 1.7678 and 1.7787. JPYCAD is unchanged trading between 0.00954 and 0.00959. Gold is down 0.22% trading between $1,195 and $1,201USD/oz, silver is up 0.26% trading between $16.55 and $16.69USD/oz, while oil is down 0.47%, trading between $73.33 and $74.42.

Sources: Reuters, Bloomberg, FXStreet, RBC Capital Markets, Bank of Canada, U.S. Federal Reserve, CNBC, Forexlive


 
Please contact the VBCE trading desk at 604-685-1008 for more information on our foreign exchange and wire payment services. Updates by stevebrown@vbce.ca 

The information contained in this report has been compiled by our VBCE traders from sources believed to be reliable, but no representation or warranty, express or implied, is made by VBCE as to its accuracy, completeness or correctness.  All opinions and estimates contained in this report constitute VBCE’s judgment as of the date of this report, are subject to change without notice and are provided in good faith but without legal responsibility.  Nothing in this report constitutes legal, accounting or tax advice or individually tailored investment advice.  This material is prepared for general circulation to clients and has been prepared without regard to the individual financial circumstances and objectives of persons who receive it.  This report is not an offer to sell or a solicitation of an offer to buy any currency or precious metals.  Past performance is not a guide to future performance, future returns are not guaranteed, and a loss of original capital may occur.  To the full extent permitted by law neither VBCE nor any other person, accepts any liability whatsoever for any direct or consequential loss arising from any use of this report or the information contained herein.  No matter contained in this document may be reproduced or copied by any means without the prior consent of VBCE.
 
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For foreign currency exchange rates, visit www.vbce.ca/rates/major-currencies
For rates on precious metals, visit www.vbce.ca/rates/precious-metals
For questions, please contact us at info@vbce.ca  or 604-685-1008.
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