Meet Your CSR: Q&A with David T.

You might recognize David from VBCE. Perhaps you've had the pleasure of having him serve you right before you took off for one of your eagerly anticipated vacations. Or maybe he provided you advice on how to help you save more money for your business. What you may not know are all the tiny details of what makes David so special to all of his co-workers here at VBCE.  In this month's post of 'Meet Your CSR' we asked David a few questions to help you get to know him better!

Tell us a little bit about yourself

I'm a senior CSR here at VBCE and been with the company for 7 years.  I have a wife whom I've been with for 5 years and we have a lovely daughter which is a year and a half years old. 

What thoughts come to mind when you tell people you work at VBCE?

I enjoy telling people that I work at VBCE especially when I hear that they are going on a vacation.  I tell them to come in and purchase FX from us because we have the best rates in town!

What is your dream destination for a vacation?

Bora Bora

Favorite song you would listen to on your dream vacation?

Run Away With Me - Carly Rae Jepsen

www.youtube.com/watch?v=TeccAtqd5K8

If you could take one person on a dream vacation with you, who would it be?

My Wife

Tell us about a stand out customer that you have previously helped out

I had a customer who was selling a couple of 100 oz Silver bars to purchase an old Mongolian ring.  He said it was owned by Kubla Khan and he would bring it in and show me once he got it.  So a few weeks past by and he kept his promise and came all the way downtown just to show me the Kubla Khan ring that he had just bought.  I was pretty fascinated with everything he told me about the ring.  He mentioned that its had a 3 dimensional drawing with a story behind the ring which I found very interesting.  I also showed the ring to my fellow Mongolian co-worker who was very impressed!

Give us a forex tip every savvy customer should know

I would suggest customers to do some research before they head on their trip so they know who much currency to bring on their trip. Example: How much is the average breakfast, lunch and dinner? Budget to spend per day? How much is cab/bus/train fare?

What is your favorite piece of bullion that you have ever come across?

My favorite bullion that I've came across is this year of the Dragon Lunar silver coin.

Meet Your CSR: Q&A With Gina W.

 

You might recognize Gina from VBCE. Perhaps you've had the pleasure of having her serve you right before you took off for one of your eagerly anticipated vacations. Or maybe she provided you advice on how to help you save more money for your business. What you may not know are all the tiny details of what makes Gina so special to all of her co-workers here at VBCE.  In this month's post of 'Meet Your CSR' we asked Gina a few questions to help you get to know her better!

 

Tell us a little bit about yourself

I have been in the customer service field for over 20 years and I love meeting new people and helping others.

What thoughts come to mind when you tell people you work at VBCE?

We are dedicated to providing our customers with the best service possible.

 

What is your dream destination for a vacation?

I have always wanted to go on a safari in Africa.

 

Favorite song you would listen to on your dream vacation?

This might sound cheesy but if I was in Africa, "Can You Feel the Love Tonight" from the Lion King comes to mind.

If you could take one person on a dream vacation with you, who would it be?

I would never go anywhere without my husband and my son.

What is the one thing that you can't travel without?

 I must have a good camera with me so that I can take lots of nice pictures to remember the trip by.

Tell us about a stand out customer that you have previously serviced.

I think that all of my customers are stand out people.

 

Give us a Foreign Exchange tip every savvy customer should know.

If you don't use up all of the currency from your trip, try to sell back the notes as soon as you can because it is possible that if you hold on to them for too long they may become outmoded and non-redeemable outside the country of origin.

 

What is your favorite piece of bullion that you have ever come across?

My very first bullion investment purchase, which was an Engelhard 100 oz silver bar.

 

 

Tell us something about yourself that might surprise some people!

I like to play Texas Hold'em poker.

 

If you have a comment for Gina leave one in the box below,
she would love to hear from you!