Meet Your CSR: Q&A with David T.

You might recognize David from VBCE. Perhaps you've had the pleasure of having him serve you right before you took off for one of your eagerly anticipated vacations. Or maybe he provided you advice on how to help you save more money for your business. What you may not know are all the tiny details of what makes David so special to all of his co-workers here at VBCE.  In this month's post of 'Meet Your CSR' we asked David a few questions to help you get to know him better!

Tell us a little bit about yourself

I'm a senior CSR here at VBCE and been with the company for 7 years.  I have a wife whom I've been with for 5 years and we have a lovely daughter which is a year and a half years old. 

What thoughts come to mind when you tell people you work at VBCE?

I enjoy telling people that I work at VBCE especially when I hear that they are going on a vacation.  I tell them to come in and purchase FX from us because we have the best rates in town!

What is your dream destination for a vacation?

Bora Bora

Favorite song you would listen to on your dream vacation?

Run Away With Me - Carly Rae Jepsen

www.youtube.com/watch?v=TeccAtqd5K8

If you could take one person on a dream vacation with you, who would it be?

My Wife

Tell us about a stand out customer that you have previously helped out

I had a customer who was selling a couple of 100 oz Silver bars to purchase an old Mongolian ring.  He said it was owned by Kubla Khan and he would bring it in and show me once he got it.  So a few weeks past by and he kept his promise and came all the way downtown just to show me the Kubla Khan ring that he had just bought.  I was pretty fascinated with everything he told me about the ring.  He mentioned that its had a 3 dimensional drawing with a story behind the ring which I found very interesting.  I also showed the ring to my fellow Mongolian co-worker who was very impressed!

Give us a forex tip every savvy customer should know

I would suggest customers to do some research before they head on their trip so they know who much currency to bring on their trip. Example: How much is the average breakfast, lunch and dinner? Budget to spend per day? How much is cab/bus/train fare?

What is your favorite piece of bullion that you have ever come across?

My favorite bullion that I've came across is this year of the Dragon Lunar silver coin.

Meet your CSR: Q&A with Jocelyn H.

You might recognize Jocelyn from VBCE. Perhaps you've had the pleasure of having her serve you right before you took off for one of your eagerly anticipated vacations. Or maybe she provided you advice on how to help you save more money for your business. What you may not know are all the tiny details of what makes Jocelyn so special to all of her co-workers here at VBCE.  In this month's post of 'Meet Your CSR' we asked Jocelyn a few questions to help you get to know her better!

Tell us a little bit about yourself

I can speak Mandarin, Cantonese, English and Taiwanese

What thoughts come to mind when you tell people you work at VBCE?

We not only offer the best rate in town, but also have various services to satisfy customers' needs.

What is your dream destination for a vacation?

Maldives

Favorite song you would listen to on your dream vacation?

Just the way you are-By Bruno Mars 

If you could take one person on a dream vacation with you, who would it be?

My fiance

Tell us about a stand out customer that you have previously serviced.

Lily L. came in to exchange 200 British Pounds Sterling cash for her trip. After having deep conversation, I discovered that she has a daughter studying law in the UK and needs to send her tuition money every half year. I introduced her to our electronic service and she very much appreciated the service we have to offer. Lily has now become a regular client and often refers all of her friends to come to VBCE!

Give us a Foreign Exchange tip every savvy customer should know.

Always mention about the preferred rate for every visit with us to save money.

What is your favorite piece of bullion that you have ever come across?

RCM Silver Maple. It is the best gift for any occasion!

Meet your CSR: Q&A with Penny G.

You might recognize Penny from VBCE. Perhaps you've had the pleasure of having her serve you right before you took off for one of your eagerly anticipated vacations. Or maybe she provided you advice on how to help you save more money for your business. What you may not know are all the tiny details of why Penny is so special to all of her co-workers here at VBCE. 

In this month's post of 'Meet Your CSR' we asked Penny a few questions to help you get to know her better!

  

Tell us a little bit about yourself
My family and I immigrated to Canada in 2005 from Shanghai, China. My first job was working at the city broadcast station in my hometown when I was ten.

What thoughts come to mind when you tell people you work at VBCE?

It is a great company to work at! I literally work with my friends and mentors every day. We care for each other and we care for our customers too. 
 

What is your dream destination for a vacation?

At the moment, it would be Iceland.


What extra-curricular activities do you participate in?
I used to tutor mandarin during my spare time.   

Favorite song you would listen to on your dream vacation

"Amazing" by Sara Gazarek
 

If you could take one person on a dream vacation with you, who would it be?

It would be my mum.

Tell us about a stand out customer that you have previously serviced

I helped a couple from Singapore who were new to Vancouver and Canada. They were really anxious when they came to exchange for the first time because they are not sure how everything worked. After I explained to them about our rates and services, they were happy to know that we could meet their foreign exchange needs when they are away from home. I am glad we are able to help new immigrants like them to settle down into their new life faster and make them feel welcomed. 

Give us a Forex tip every savvy customer should know

If you have left over foreign currencies from your previous trips and you are not planning to go back to those countries, make sure to convert them back to Canadian or US dollars in a timely fashion. We won't be able to take old notes from our customers once the bills become outmoded.

Something  people do not know about me? 

I was never a workout person until recently I joined a part-time fitness and Yoga program at one of the centers near me. I am enjoying the sweaty workouts and challenges.

 

What is your favorite piece of bullion that you have ever come across

A customer recently sold us a 1oz. silver coin that is from the Republic of Marshall Islands and has a really cute Japanese Hachiko design on it.  
 

 

 

 

Meet your CSR: Q&A with Kathy T.

You might recognize Kathy from VBCE. Perhaps you've had the pleasure of having her serve you right before you took off for one of your eagerly anticipated vacations. Or maybe she provided you advice on how to help you save more money for your business. What you may not know are all the tiny details of why Kathy is so special to all of her co-workers here at VBCE. 

In this month's post of 'Meet Your CSR' we asked Kathy a few questions to help you get to know her better!

 

Tell us a little bit about yourself
I have over 30 years of Banking and Foreign Exchange experience. I am a people person. I consider myself a “Customer Service Specialist.”

What thoughts come to mind when you tell people you work at VBCE?

I am proud to represent a company that shares my enthusiasm for providing exceptional service and great value for my customer’s money. 

What is your dream destination for a vacation?

I am going on vacation to Scotland this summer!  More of Europe is a must! But I do dream of going on a Vancouver Canucks hockey road trip! 
 

What extra-curricular activities do you participate in?

I am a loyal fan and season ticket holder of the Vancouver Canucks!  I love shopping, searching for fun jewelry pieces.
 

Favorite song you would listen to on your dream vacation
I love the song “This Girl Is On Fire” by Alicia Keyes

If you could take one person on a dream vacation with you, who would it be?

I am very lucky to be travelling with my Sister, Daughter and Niece to Scotland.

Tell us about a stand out customer that you have previously serviced

I was helping a lady that was converting US cash to Canadian and she was taking it back to her Bank. She does this monthly. I offered her our Online service and uncovered that she also sends electronic transfers to both her daughters in the US and the UK. She came in to do a simple transaction and I was able to offer her a service that will save her valuable time and money. She was very happy!

Give us a Forex tip every savvy customer should know

We do sell a great deal of exotic currencies. I encourage my customers to take a small amount  to start out with and to bring US dollars with them as they can get a better exchange  rate there. Also, to spend all of the currency there as we buy it back at a lower rate.

Something  people do not know about me?
I am a very creative person. I like to paint and would like to design my own jewelry one day!

 

What is your favorite piece of bullion that you have ever come across

I am a big fan of the Silver Maple leaf coins. I am collecting all of the different themed sets. There is a beautiful Kilo RCM coin in our inventory. Tempting!!



Meet Your CSR: Q&A With Gina W.

 

You might recognize Gina from VBCE. Perhaps you've had the pleasure of having her serve you right before you took off for one of your eagerly anticipated vacations. Or maybe she provided you advice on how to help you save more money for your business. What you may not know are all the tiny details of what makes Gina so special to all of her co-workers here at VBCE.  In this month's post of 'Meet Your CSR' we asked Gina a few questions to help you get to know her better!

 

Tell us a little bit about yourself

I have been in the customer service field for over 20 years and I love meeting new people and helping others.

What thoughts come to mind when you tell people you work at VBCE?

We are dedicated to providing our customers with the best service possible.

 

What is your dream destination for a vacation?

I have always wanted to go on a safari in Africa.

 

Favorite song you would listen to on your dream vacation?

This might sound cheesy but if I was in Africa, "Can You Feel the Love Tonight" from the Lion King comes to mind.

If you could take one person on a dream vacation with you, who would it be?

I would never go anywhere without my husband and my son.

What is the one thing that you can't travel without?

 I must have a good camera with me so that I can take lots of nice pictures to remember the trip by.

Tell us about a stand out customer that you have previously serviced.

I think that all of my customers are stand out people.

 

Give us a Foreign Exchange tip every savvy customer should know.

If you don't use up all of the currency from your trip, try to sell back the notes as soon as you can because it is possible that if you hold on to them for too long they may become outmoded and non-redeemable outside the country of origin.

 

What is your favorite piece of bullion that you have ever come across?

My very first bullion investment purchase, which was an Engelhard 100 oz silver bar.

 

 

Tell us something about yourself that might surprise some people!

I like to play Texas Hold'em poker.

 

If you have a comment for Gina leave one in the box below,
she would love to hear from you!