Meet your CSR: Q&A with Kathy T.

You might recognize Kathy from VBCE. Perhaps you've had the pleasure of having her serve you right before you took off for one of your eagerly anticipated vacations. Or maybe she provided you advice on how to help you save more money for your business. What you may not know are all the tiny details of why Kathy is so special to all of her co-workers here at VBCE. 

In this month's post of 'Meet Your CSR' we asked Kathy a few questions to help you get to know her better!

 

Tell us a little bit about yourself
I have over 30 years of Banking and Foreign Exchange experience. I am a people person. I consider myself a “Customer Service Specialist.”

What thoughts come to mind when you tell people you work at VBCE?

I am proud to represent a company that shares my enthusiasm for providing exceptional service and great value for my customer’s money. 

What is your dream destination for a vacation?

I am going on vacation to Scotland this summer!  More of Europe is a must! But I do dream of going on a Vancouver Canucks hockey road trip! 
 

What extra-curricular activities do you participate in?

I am a loyal fan and season ticket holder of the Vancouver Canucks!  I love shopping, searching for fun jewelry pieces.
 

Favorite song you would listen to on your dream vacation
I love the song “This Girl Is On Fire” by Alicia Keyes

If you could take one person on a dream vacation with you, who would it be?

I am very lucky to be travelling with my Sister, Daughter and Niece to Scotland.

Tell us about a stand out customer that you have previously serviced

I was helping a lady that was converting US cash to Canadian and she was taking it back to her Bank. She does this monthly. I offered her our Online service and uncovered that she also sends electronic transfers to both her daughters in the US and the UK. She came in to do a simple transaction and I was able to offer her a service that will save her valuable time and money. She was very happy!

Give us a Forex tip every savvy customer should know

We do sell a great deal of exotic currencies. I encourage my customers to take a small amount  to start out with and to bring US dollars with them as they can get a better exchange  rate there. Also, to spend all of the currency there as we buy it back at a lower rate.

Something  people do not know about me?
I am a very creative person. I like to paint and would like to design my own jewelry one day!

 

What is your favorite piece of bullion that you have ever come across

I am a big fan of the Silver Maple leaf coins. I am collecting all of the different themed sets. There is a beautiful Kilo RCM coin in our inventory. Tempting!!