Meet your CSR: Q&A with Jocelyn H.

You might recognize Jocelyn from VBCE. Perhaps you've had the pleasure of having her serve you right before you took off for one of your eagerly anticipated vacations. Or maybe she provided you advice on how to help you save more money for your business. What you may not know are all the tiny details of what makes Jocelyn so special to all of her co-workers here at VBCE.  In this month's post of 'Meet Your CSR' we asked Jocelyn a few questions to help you get to know her better!

Tell us a little bit about yourself

I can speak Mandarin, Cantonese, English and Taiwanese

What thoughts come to mind when you tell people you work at VBCE?

We not only offer the best rate in town, but also have various services to satisfy customers' needs.

What is your dream destination for a vacation?

Maldives

Favorite song you would listen to on your dream vacation?

Just the way you are-By Bruno Mars 

If you could take one person on a dream vacation with you, who would it be?

My fiance

Tell us about a stand out customer that you have previously serviced.

Lily L. came in to exchange 200 British Pounds Sterling cash for her trip. After having deep conversation, I discovered that she has a daughter studying law in the UK and needs to send her tuition money every half year. I introduced her to our electronic service and she very much appreciated the service we have to offer. Lily has now become a regular client and often refers all of her friends to come to VBCE!

Give us a Foreign Exchange tip every savvy customer should know.

Always mention about the preferred rate for every visit with us to save money.

What is your favorite piece of bullion that you have ever come across?

RCM Silver Maple. It is the best gift for any occasion!