Meet Your CSR: Q&A with Madi A.

You might recognize Madi from VBCE. Perhaps you've had the pleasure of having her serve you right before you took off for one of your eagerly anticipated vacations. Or maybe she provided you advice on how to help you save more money for your business. What you may not know are all the tiny details of what makes Madi so special to all of her co-workers here at VBCE.  In this month's post of 'Meet Your CSR' we asked Madi a few questions to help you get to know her better!

Tell us a little bit about yourself.

I was born and raised in Beijing, China and moved to Vancouver in 2009 for University.

What thoughts come to mind when you tell people you work at VBCE?

It is a great company that not only offers very competitive rates, but is also dedicated to providing customers with the best possible service!

What is your dream destination for a vacation?

Barcelona, Spain!

Favorite song you would listen to on your dream vacation.

Hysteria - Muse

If you could take one person on a dream vacation with you, who would it be?

My mom

Tell us about a stand out customer that you have previously serviced.

I was helping a lady exchange US Dollars to Canadian Dollars. She was coming in almost every month because her salary was in US Dollars and she wanted to convert it for her living expenditures. I let her know that we offer an online service that can make the exchange very convenient as she can do it from home whenever she would like. She was very happy this service was offered and available to her use.

What is your favorite piece of bullion that you have ever come across?

Royal Canadian Mint 1oz Gold Maple Leaf coin. It is great for any special gift giving occasion as it also marks the memorable year it was given in!